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What Are Individual Service Funds?


This page explains what Individual Service Funds are, and how you can work with Platinum24 Healthcare Services,  to understand and make decisions about your support.

What the Care Act says

The Care Act is a legislation in England that governs the provision of support for individuals in need. It outlines the responsibilities of local councils in assisting people. As per the Care Act, you have the right to undergo an assessment to determine if you require support. The assessment process is designed to evaluate your needs and ensure appropriate assistance is provided.

Going or a Walk

Care Act assessment

To ascertain the areas in which you require support, a social worker employed by your local council will conduct a Care Act assessment. If you meet the eligibility criteria, you will have the opportunity to receive a Personal Budget allocated specifically for financing your support needs. This funding allocation is intended to assist you in accessing the necessary support services.

Walking Aid

Your Personal Budget

The Personal Budget provided by the council is a designated sum of money intended for your support requirements. One of the options available for utilizing your Personal Budget is through an Individual Service Fund. This approach allows you to allocate and manage the funds to access specific services tailored to your individual needs.

Platinum24 Healthcare Services

Working with

Our dedicated staff members are here to support you in exploring various aspects of your Individual Service Fund. They can assist you in considering how you wish to utilize the fund, taking into account your priorities, preferences, and desired support. They can also provide information about available support options and local activities in your area.

Your Individual Service Fund can be utilized to cover different areas, including:

  • Payment for support services provided by Platinum24 Healthcare Services.

  • Funding for community activities and engagements that align with your interests.

  • Allocation for assistive technology that promotes your independence and well-being.

At Platinum24 Healthcare Services, we are committed to helping you make the most of your Individual Service Fund, enabling you to access the support and opportunities that are important to you.

Practice Walking

Being in control

We will help you to put a plan together. This will include deciding about the way you would like your support to be managed. You will decide what goes into the plan and it will belong to you. You can make changes to your plan when you want to.

Patient and Nurse

Getting the money

In order to ensure clarity and transparency, your support plan must include a detailed breakdown of the associated costs. This comprehensive plan should be reviewed and approved by your social worker. Once the plan is agreed upon, the necessary funds to cover your support will be made available, enabling you to utilize them according to your needs and preferences.

Your home

If your support plan involves a potential relocation or transitioning into your own home, we are here to assist you in exploring the available options. Our dedicated team can provide guidance and information to help you make informed decisions about your choices and potential living arrangements. We understand the significance of finding the right fit for your unique circumstances and aspirations, and we are committed to supporting you throughout the process.

Reviewing your plan

We can help you schedule a review meeting to discuss your plan and make any necessary changes. You don't have to wait for your scheduled review to make changes.

Changing your plan

If you don’t want to carry on with your plan or if you want to change the way your support is arranged, you can talk to your support manager.

Checking how things are going

We'll ask you how things are going so we can make sure we're doing a good job and see if we need to change anything.

Couple Enjoying Outdoor

Choice and control

At Platinum24 Healthcare Services, we are dedicated to collaborating with you to ensure a clear understanding of the choices available to you and to empower you to maintain control over your support. Our team will actively engage with you, providing information, guidance, and support, so that you can make informed decisions that align with your preferences and goals. Your autonomy and well-being are important to us, and we are committed to working together to ensure you remain in control of your support journey.

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